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Protocol Consultants International
Professional Presence
Professional Presence, Corporate Training and Development
Consulting and Protocol Certification
Tel: 508-888-7800 E-mail: Judith Bowman
WANTED:
Entrepreneurs!
Tap into the fast-growing Protocol Industry through our proven, established Protocol Certification program and, coaching and guidance from an
All-Star cast of business practitioners who have tested and refined the business model.
Click here to learn more about
Professional Presence / Executive Etiquette / First Impressions
Now immersed in a global economy and the most competitive business climate in history, strategic alliances and corporate re-engineering have all created significant competitive pressures on managers and executives at all levels of the organization. Technology, book and business knowledge aside, it is still all about people, respect and interacting with people. Business protocol and etiquette have assumed an increasingly important role as companies seek to establish long-term customer relationships.
g Handshaking
g Eye contact
g Body language
g Presence - poise/posture...
Confidenceg Personal space
g The correct confident
standing position and sitting smartg Rising to the occasion
g Introductions, business vs.
socialg Announcing yourself; a
visitor/guestg Meeting protocol
g Business card exchange
g Conversation skills and small
talkg Active listening skills
g Remembering names and
USING them!g Name badges
g How to work a room
g Relationship building process
g Meeting and interviewing
power pointsg When, where and how to sit
g The telephone - efficient use
and courtesiesg Telephone sales and
telemarketing techniquesg Cell phone, voice mail, email
etiquetteg Videoconferencing
g Thank you's
g Office etiquette
g Grooming and personal
hygieneg Voice - inflection, diction,
grammar and tonal qualityg Professional attire and
business casualg Thank you notes, personal
notes and stationary
Knowledge is Power;
Protocol Empowers;
Knowledge of Protocol Enhances
Personal Effectiveness
- Do you interact with customers or prospective clients?
- Are you responsible for sales or marketing?
- Is your company growing internationally?
- Are you recruiting professionals from abroad?
Yes? Protocol Consultants International will provide you with the necessary tools to help empower you and the professionals of your organization to present yourself with confidence and authority to outclass the competition. Customized seminars and workshops are available in 1/2 day, full day or multi-day formats. Topics addressed include:
First Impressions
Communication skills and non-verbal communications
Presentation Skills
Impact of Behaviour
Understand and identify behavioural styles in ourselves and others from the onset in order to ADAPT, rather than clash, to help form the basis of positive personal rapport, and build the foundation for a solid relationship.
